Terms of service

OVERVIEW

Welcome to Union Flag Company! The terms “we”, “us” and “our” refer to Union Flag Company (trading name of Dynamic Pace Ltd). We operate this store and website to provide you with high-quality flags and related products.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or county of residence, or that you are the age of majority in your country or county of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

Prices: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

SECTION 4 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Our Return and Refund Policy is available here: Returns Policy. Please read it carefully before placing an order.

SECTION 4A - CONSUMER CANCELLATION RIGHTS (UK/EU)

If you are a consumer in the UK or EU, you may have the right to cancel your order within 14 days of receiving your goods under consumer protection laws. This right does not apply to certain items, including custom or made-to-order products (where applicable). For full details, including how to cancel and any applicable exceptions, please see our Return and Refund Policy: Returns Policy.

SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

SECTION 5A - PAYMENTS AND ACCEPTED METHODS

We accept the following payment methods: American Express (Amex), Apple Pay, Google Pay, Shop Pay, Visa and Mastercard. Available payment methods may vary depending on your device. Payment must be received in full before dispatch, unless we agree otherwise in writing.

SECTION 6 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.

SECTION 7 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of data protection law, Dynamic Pace Ltd (trading as Union Flag Company) is the data controller for personal data collected via this website, unless stated otherwise in our Privacy Policy.

We collect and use personal data to:

  • process and fulfil orders (including payment processing, delivery, returns and refunds);
  • communicate with you about your order and provide customer support;
  • prevent fraud and maintain the security of our services; and
  • where you have opted in (or where permitted by law), send marketing communications. You can opt out of marketing at any time using the unsubscribe link or by contacting us.

We may share personal data with trusted third parties only as necessary to provide our services, such as payment providers, delivery companies, website/platform providers (for example, Shopify), analytics providers, and professional advisers. Where third parties process personal data on our behalf, they do so under appropriate contractual obligations.

You have rights under UK GDPR, including the right to access, correct, erase, restrict or object to processing, and (where applicable) to data portability. If you have concerns about how we handle personal data, please contact us using the details in our Privacy Policy. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

For full details on what we collect, lawful bases, retention periods, cookies, and international transfers (if any), please see our Privacy Policy: Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 11 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. Nothing in these Terms of Service shall affect your statutory rights as a consumer under the Consumer Rights Act 2015. Subject to the above, in no case shall Union Flag Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Union Flag Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 14 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

SECTION 15 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 16 - CONTACT INFORMATION

Privacy Policy: Privacy Policy. 
Return and Refund Policy: Returns Policy.

Questions about the Terms of Service should be sent to us at sales@unionflagcompany.com. 

Office Address: Union Flag Company, Management Suite, 4-6 Hackett Way, Fareham, Hampshire, PO14 1AJ

Company Information: Dynamic Pace Ltd (Trading as Union Flag Company) Registered Address: Portsmouth Technopole, Kingston Crescent, North End, Portsmouth, Hampshire, PO2 8FA. Company Number: 14194495 VAT Number: GB 422 3756 11