Payment Policy

This Payment Policy explains how payments work when you place an order with Union Flag Company (a trading name of Dynamic Pace Ltd).

Accepted payment methods

We accept the following payment methods at checkout:

• Visa
• Mastercard
• American Express (Amex)
• Apple Pay
• Google Pay
• Shop Pay

Available payment options can vary depending on your device, browser, and checkout settings.

Currency

All payments are processed in GBP (£).

When you are charged

Payment is taken at the time you place your order, unless we agree otherwise in writing. We do not dispatch goods until payment has been successfully authorised and received.

In some cases (depending on your bank or payment method) you may see a pending transaction or authorisation before it is fully processed.

Payment security

All card payments are processed securely via our checkout and payment providers. We do not store full card details on our servers.

For some transactions, your bank may require additional verification (for example, 3D Secure / Strong Customer Authentication) before a payment can be completed.

Order verification and fraud prevention

To protect customers and prevent fraud, we may carry out automated or manual checks. We reserve the right to:

• request additional information to verify a payment or order, or
• cancel and refund an order where we suspect unauthorised, fraudulent, or suspicious activity.

Failed or declined payments

If your payment is declined or fails, your order will not be confirmed. Please try again using an alternative payment method or contact your bank or card provider for further information.

Cancellations before dispatch

If you want to cancel an order before it has been dispatched, please contact us as soon as possible at sales@unionflagcompany.com or on 0800 5930415, quoting your order number. If an order has already been dispatched, it cannot be cancelled and you will need to follow our Returns & Refunds process.

Refunds

Where a refund is due (for example, an approved return or a cancelled order), refunds are issued back to the original payment method. Refund timing can vary by payment provider, but once processed by us, it can take additional time for your bank or card provider to apply the refund.

For full details of eligibility and timeframes, please refer to our Returns & Refunds Policy.

Contact

If you have any questions about payments, please contact:
Email: sales@unionflagcompany.com
Tel: 0800 5930415

Dynamic Pace Ltd (trading as Union Flag Company)
Registered Office: Portsmouth Technopole, Kingston Crescent, North End, Portsmouth, PO2 8FA, United Kingdom
Company No: 14194495 | VAT No: GB 422 3756 11